Herb Immortal Inc. seeks to enhance its administrative processes to boost operational efficiency and improve customer service workflows. The current system faces challenges with scheduling, records management, and unstructured office procedures, leading to inefficiencies and potential customer service delays. The project aims to streamline these processes by implementing structured office procedures, optimizing scheduling systems, and improving records management practices. Students will apply their classroom knowledge in office administration to analyze the existing processes, identify bottlenecks, and propose practical solutions. This project provides an opportunity for learners to gain hands-on experience in real-world office administration, contributing to the company's operational efficiency. The focus will be on creating a cohesive plan that Herb Immortal Inc. can implement to achieve a more efficient administrative workflow.

The project deliverables will include a comprehensive report detailing the analysis of current administrative processes and proposed improvements. Students will also develop a structured office procedure manual, an optimized scheduling system, and a streamlined records management plan. Additionally, a presentation summarizing the findings and recommendations will be delivered to Herb Immortal Inc.'s management team. These deliverables will provide Herb Immortal Inc. with actionable insights and tools to enhance their administrative efficiency.